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To update your email address, you’ll need to:

  • Log in to the site.
  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • Scroll down to the “eMail” header and click “Edit” to make your updates.

To change your password, you’ll need to:

  • Log in to the site.
  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • Scroll down to the “Password” header and click “Edit” to make your updates.
  • Click the "Save" or "Update" button to finalize your changes.


If you don't know your password and need help resetting it, please see the entry for "I forgot my password" in the General section of this page.

To update your user information:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • On the "User" tab of your preferences, you can edit information like your name, role, password or email.
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.

We'll need to help you with that. Please reach out to us at 1-800-752-9338 or vaxserve@vaxserve.com. Our account representatives will be happy to help.

To update your license information:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • On the "Account" tab, scroll to the bottom and look for the account license section (below your receiving hours).
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.


If you need to update you DEA number, please reach out to us at 1-800-752-9338 or vaxserve@vaxserve.com. Our account representatives will be happy to help.

To update your receiving hours for standard orders:

  • Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
  • Click on “My Profile & Preferences” in the drop down.
  • From your Profile page, click the "Account" tab. Here you can edit your receiving hours by clicking the pencil icon. Look for the section below your address information.
  • Click the Edit icon to begin editing any information that needs to be updated.
  • Click the "Save" or "Update" button to finalize your changes.